Privacy Policy

1. Introduction

This salon uses Hey Sarah, an AI-powered scheduling platform, to manage appointments and provide excellent customer service. This Privacy Policy explains how we collect, use, and protect your personal information when you book appointments with us.

2. Information We Collect

Personal Information

• Contact Details: Name, phone number, email address
• Appointment Information: Service requests, preferred times, special instructions
• Service History: Past appointments, services received, preferences

Communication Records

• Text Messages: SMS conversations for appointment booking and reminders
• Voice Recordings: Phone calls with our AI assistant Sarah (when applicable)
• Booking Conversations: Chat history for service improvements

3. How We Use Your Information

• Appointment Management: Schedule, confirm, and remind you of appointments
• Service Delivery: Provide the beauty services you've booked
• Communication: Send confirmations, reminders, and updates
• Service Improvement: Better understand your preferences for personalized service

4. Data Protection

5. Your Privacy Rights

• Access: Ask to see what information we have about you
• Correction: Update your contact information or preferences
• Deletion: Request removal of your data when you stop being a client
• Communication Preferences: Choose how and when we contact you

6. Third-Party Services

We use Hey Sarah's AI platform to manage appointments. Hey Sarah follows strict privacy and security standards to protect your information. Your data is used only for salon services and is not sold to others.

7. Contact Us